We delete all emails after the discussion or order is delivered and resolved. Our CCTV records over itself every 6 weeks and is shown to no-one. We are signed up to the Government body https://ico.org.uk/ and are in compliance with their guidelines on data protection. If you buy an ICOS kit you will have to sign up to the manufacturer Philip Morris with your details, this is so we get paid and you get a warranty. Philip Morris uses your information for their marketing strategy, we do not hold the information ourselves.